Account Development Representative – Shelton, CT

We're Market Data Retrieval, a division of D&B, offering high-quality products and services to thousands of marketers targeting the education (K-12 and Higher Ed) vertical for over 38 years!

For more information on Market Data Retrieval, please visit http://www.schooldata.com. For more information on D&B, please visit http://www.dnb.com.

We currently have an opening for an Account Development Representative in our Shelton, Connecticut office.

• Convert orders from inbound prospects. Execute order entry, tracking, fulfillment, billing, and territory status. Actively pursue leads via outbound calls to exceed MDR new business goals.
• Manage all levels of customer care/support to the highest service levels.
• Sell the full component of MDR’s products & services at or above accountability. Determine and fulfill customer needs.
• Integrate all actions into CRM to ensure optimal tracking, reporting, and measurement.
• Represent MDR and its products/services to the education marketplace with a full understanding of product capabilities, applications, pricing, formats, counts, and features & benefits. Understand and remain current with the education market including demographic trends, funding trends, purchasing methods and patterns, and emerging needs. Understand and remain current with database marketing, direct mail, fields sales, inside sales, and emarketing best practices. Have a strong functional knowledge of all MDR Sales systems, including OMS, Siebel, On-Line Ordering, Billing, and Oasis.
• Submit accurate and timely reports as required by management including: monthly reports, forecasts, and order status reports.
• Represent MDR in an ethical and professional manner, including compliance with D&B’s Code of Conduct.

Job Requirements:

• Experience managing customer relations at a high level via phone. Strong outbound selling skills a must. Experience with order entry, customer billing, problem resolution, and order tracking. Superior written and verbal communication skills.
• Sales experience, as well as knowledge of the education market, direct marketing, database marketing, email marketing a plus. Teaching experience also a plus.
• Experience managing complex customer relationships to exceed revenue goals.
• Excellent working knowledge of MS Word, Excel, PowerPoint, E-Mail, Internet, Intranet, etc.
• College graduate a plus.

At Market Data Retrieval, we see our investment in benefits as an investment in our people. Our comprehensive benefits program includes: Excellent Salary plus Commissions, Training and Development, 401K Plan, Tuition Reimbursement, Medical and Dental Plans, Life Insurance, Dependent and Health Care Spending Accounts, Short-Term and Long-Term Disability Plans, a Discounted Employee Stock Purchase Plan, Paid Time Off, Sick Time, Paid Holidays, etc.

At D&B we value the diversity of perspectives that result from a variety of life experiences, ethnicity, age, sexual orientation, gender, and race. Ours is a winning culture where we work together as a team with a clear focus on common goals and where team members are able to grow, develop and contribute to their fullest.

Market Data Retrieval is an Equal Opportunity Employer – M/F/V/D.

If you are interested in being considered for this position, please email your resume to Dara O'Dowd at odowdd@dnb.com.

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